Australia

Restaurant & Hospitality Marketing Agency in Australia.

Empty pub interior with wooden bar counter, stools and pendant lights during daytime

ACL-compliant, ABAC-aware campaigns for Australian venue owners, group operators and franchisors — built for the operator, not the diner.

Operating from 60 Martin Place, Sydney, with delivery from the Kuala Lumpur headquarters.

Last updated: July 2026

USD 8.1M
Client media spend managed
All accounts, 2025 · RM 35M at USD 1 = RM 4.30 (Dec 2025)
2,400+
Creative assets produced in-house
All client accounts, 2025
70+
Accounts under management
As at September 2026
5
Markets served
Malaysia · Singapore · Hong Kong · Australia · Taiwan
4.2×
Return on ad spend, e-commerce accounts
E-commerce accounts, Jan–Dec 2025
-38%
Cost per qualified lead since onboarding
Lead-gen accounts, first 90 days vs Dec 2025

Quick answer: Restaurant and hospitality marketing in Australia runs under the Australian Consumer Law (ACCC), the ABAC Responsible Alcohol Marketing Code (binding on any venue advertising alcohol, including organic social), and the AANA Food and Beverage Code. Campaigns are tracked to booked covers, delivery orders and repeat-visit signals in AUD, with cross-industry benchmark ranges cited from published Australian industry reports rather than an invented hospitality-vertical band. Audience is the venue owner or group operator — never the diner.

Australian hospitality advertising sits under a stack of regulatory instruments that catches campaigns imported from less-regulated markets first. Australian Consumer Law (administered by the ACCC) governs menu pricing, surcharge disclosure and "free" or "complimentary" claims; the ABAC Responsible Alcohol Marketing Code binds any venue advertising alcohol — including on social; and the AANA Food and Beverage Code applies to food and non-alcoholic beverage claims industry-wide.

ABAC is the rule most cross-border campaigns break first — it applies to organic social content, not just paid advertising, and covers pre-approval for alcohol communications at scale. What may be posted from an unregulated market\'s venue account is not what may be posted from an Australian venue account.

The audience for this page is the venue owner, group operator, or franchisor marketing lead. Never the diner. Per the standing size filter, this speaks to multi-site and group operators — single-site cafés without a dedicated marketing function are outside the scope this page addresses.

What's different about advertising this in Australia

Australia benchmarks (AUD)

Australia benchmarks (AUD)

Meta CPC (cross-industry average)A$1.47Meta CPM (cross-industry)A$9.63–21.73Google Search CPC (cross-industry)A$2–4

Cross-industry AUD figures, curated from published Australian industry reports (not hospitality-specific — we don't yet have a large enough managed AU hospitality sample for a dedicated vertical band, so we publish the honest general range rather than an invented one). See the full Australia cost breakdown for what we do and don't have data on more broadly.

Source: shakalakaa aggregated from managed accounts.

MetricTypical range
Meta CPC (cross-industry average)A$1.47
Meta CPM (cross-industry)A$9.63–21.73
Google Search CPC (cross-industry)A$2–4

Cross-industry AUD figures, curated from published Australian industry reports (not hospitality-specific — we don't yet have a large enough managed AU hospitality sample for a dedicated vertical band, so we publish the honest general range rather than an invented one). See the full Australia cost breakdown for what we do and don't have data on more broadly. — full data in the AU ad benchmarks.

How we run it

  1. 1

    ABAC-aligned creative first for alcohol-serving

    Organic social calendar and paid creative reviewed against the ABAC Responsible Alcohol Marketing Code before publishing — including images that show product, promotions, and any language around alcohol strength or consumption context.

  2. 2

    ACL menu-price and surcharge discipline

    Landing pages, promotional creative and booking flows reviewed for price-disclosure completeness under the Australian Consumer Law — including public holiday and weekend surcharges, service fees, and any "from" pricing on menus.

  3. 3

    Multi-site and group operator focus

    Campaigns built for venue groups, franchisors and multi-outlet operators — with per-location targeting layered under a group-level brand system, not a copy-paste of one venue\'s campaign across the estate.

  4. 4

    AUD-based budgeting and reporting

    Spend and targets modelled in AUD against cross-industry Australian benchmarks, reported as cost per booking or cost per delivery order — not per raw social engagement.

  • ABAC-aligned creative first for alcohol-serving venues. Organic social calendar and paid creative reviewed against the ABAC Responsible Alcohol Marketing Code before publishing — including images that show product, promotions, and any language around alcohol strength or consumption context. This is the rule imported campaigns break most consistently.
  • ACL menu-price and surcharge discipline. Landing pages, promotional creative and booking flows reviewed for price-disclosure completeness under the Australian Consumer Law — including public holiday and weekend surcharges, service fees, and any "from" pricing on menus.
  • Multi-site and group operator focus. Campaigns built for venue groups, franchisors and multi-outlet operators — with per-location targeting layered under a group-level brand system, not a copy-paste of one venue\'s campaign across the estate.
  • AUD-based budgeting and reporting. Spend and targets modelled in AUD against cross-industry Australian benchmarks, reported as cost per booking or cost per delivery order — not per raw social engagement.
  • Operator-readable reporting. Reporting written for the venue owner or group marketing director — attribution to bookings, covers, delivery orders and repeat-visit signals, not to reach and impression vanity.

Hotels, resorts and tourism operators

For hotels and resorts, the aim is more direct bookings and less OTA commission: hotel SEO for room, location and experience pages, Google Ads for brand and destination searches, Meta for destination demand, and tracking through to the booking engine so every channel is judged on booked revenue.

For tourism operators and destinations, a tourism marketing agency has to plan around seasons: campaigns and creative are produced ahead of each peak, then measured in enquiries and bookings.

We work as a hospitality digital marketing agency for venues, groups and operators. Our published Australian hospitality work is on the supply side — a specialty coffee group’s Shopify Plus store and B2B wholesale portal, shown below. We have not yet published an Australian hotel or tourism case.

Sources

Frequently Asked Questions

Marketing a hospitality operator, venue or restaurant group in Australia?

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