Official WhatsApp Business API, provisioned
Never an unofficial blasting tool that risks a number ban and takes every existing customer conversation with it.
Most "WhatsApp Business API" searches in Hong Kong turn up software — a licence and a dashboard you configure yourself. We build and manage the actual workflow: qualification flows, approved message templates, no-show follow-up, compliant broadcast — the Business Solution Provider platform is one line item inside a system we build and maintain, not the whole deliverable. Everything runs on the official WhatsApp Business API, never an unofficial blasting tool that risks the number getting banned.
Hong Kong's compliance layer is the Personal Data (Privacy) Ordinance (PDPO) and the direct-marketing rules the Privacy Commissioner for Personal Data (PCPD) enforces: a business must have the recipient's explicit, informed consent to use their personal data for direct marketing, and every message must include a straightforward opt-out that is honoured within a defined window.
Non-compliance is a criminal offence under the PDPO's direct-marketing provisions, not just a civil matter. We build every Hong Kong workflow with PDPO consent capture and opt-out handling wired into the first template, not added after a complaint forces the issue.
This is also the natural handoff point for Click-to-WhatsApp Ads run through our Hong Kong Meta Ads programme — the ad drives the click, this service handles the qualification conversation and feeds the booked-and-attended outcome back as an offline conversion, so ad spend optimises toward what actually happened.
What's included
PDPO-compliant consent capture
Marketing consent captured as an explicit, separate opt-in from a general enquiry, with wording aligned to PCPD guidance and records kept so consent can be evidenced under a PDPO audit.
Opt-out handling built into every
A clear opt-out on every direct-marketing message, honoured on receipt, with the suppression list treated as a system record — not an inbox note.
Lead qualification flows
A structured conversation that pre-screens an enquiry before it reaches your team, built around your actual Hong Kong funnel.
- Official WhatsApp Business API, provisioned through an approved Business Solution Provider. Never an unofficial blasting tool that risks a number ban and takes every existing customer conversation with it.
- PDPO-compliant consent capture. Marketing consent captured as an explicit, separate opt-in from a general enquiry, with wording aligned to PCPD guidance and records kept so consent can be evidenced under a PDPO audit.
- Opt-out handling built into every marketing template. A clear opt-out on every direct-marketing message, honoured on receipt, with the suppression list treated as a system record — not an inbox note.
- Lead qualification flows. A structured conversation that pre-screens an enquiry before it reaches your team, built around your actual Hong Kong funnel.
- Booking and appointment follow-up. Reminder and confirmation flows scoped to the correct transactional-vs-marketing classification so a reminder to an existing customer is not treated the same as a promotional broadcast.
- Ad-platform handoff. Booked-and-attended outcomes fed back to Meta as offline conversions when paired with Click-to-WhatsApp campaigns.
- Transparent three-line-item billing. Our management fee, the Business Solution Provider's platform fee and Meta's per-template conversation charges quoted separately, never bundled.