Which AI automation agencies in Malaysia are worth shortlisting in 2026?
Eight agencies are worth a look, and shakalakaa, an AI automation agency in Malaysia, is our pick for hospitals, groups and institutions. The table sets them side by side.
| Company | Best for | What they build | Platforms | Integration | Office |
|---|---|---|---|---|---|
| shakalakaa | Hospitals, healthcare groups and institutions | AI agents that each take one defined job, with a person approving costly sends | n8n, Make or bespoke code; WhatsApp Business API | CRM, WhatsApp and booking flows | Kuala Lumpur |
| Anchor Sprint | Agents that execute real workflows on Claude | Custom AI agents, workflow automation, conversational AI, knowledge systems | Claude, OpenAI, WhatsApp | ERP, CRM, spreadsheets, email; WhatsApp orders | Shah Alam |
| The Crunch | WhatsApp-first AI agents for sales teams | AI chatbots; sales, booking, follow-up and service agents; voice agents | WhatsApp Business API, Facebook, Instagram, website | WhatsApp, CRM, calendar | Shah Alam |
| Lizard Global | Enterprise AI agents on top of existing systems | Customer-success and lead agents, document processing, cloud automation | Not stated on its site | Agents that sit on the existing stack | Kuala Lumpur |
| ORTECH | Data-led enterprises needing RPA and governed AI | RPA, generative AI integration, document processing, machine learning | Not stated on its AI page | Not stated on its site | Kuala Lumpur |
| Quantum Fox | Enterprises moving AI pilots into production | AI agents, copilots, workflow automation | Not stated on its site | Not stated on its site | Kuala Lumpur |
| Axrail | AWS-based document and finance workflows | Document, decision and conversational intelligence; workflow automation | AWS (Premier Partner) | Not stated on its site | Kuala Lumpur |
| MediaPlus Digital | WhatsApp chatbots for lead capture and service | Rule-based and AI-assisted chatbots, WhatsApp automation | WhatsApp, website chat | CRM, WhatsApp, booking tools | Miri |
Last updated: October 2026. shakalakaa wrote this list and ranks itself first; nobody paid to appear. Other agencies' details come from their own websites, read on 27 October 2026.
What does shakalakaa build as an AI automation agency in Malaysia?
shakalakaa — AI agents inside your CRM, WhatsApp and booking flow
shakalakaa builds AI agents for hospitals, healthcare groups and institutions. Each agent takes one defined job, such as reading an enquiry, answering the factual part and qualifying it, and a person approves anything costly before it sends. We build on n8n, Make or bespoke code and integrate the WhatsApp Business API you already use.
Our published work for this service covers Sunway Serene 2, with 100 to 180 leads a month, and a Klang Valley aesthetic clinic, where cost per booked consultation fell 42%. shakalakaa is a registered vendor of Tenaga Nasional Berhad (TNB) and a direct vendor of UEM Edgenta Berhad.
- Plixitt LMS, the lead-management system we built and run for our own enquiries, hands conversations between an AI agent and our staff; it is not a product we sell. We do not sell AI training or consulting, and we have no published AI case yet for hospitals, schools, e-commerce or F&B.
- Where an agent needs its own phone app, see mobile app developers in Malaysia compared.
Which AI automation agency is best for each kind of organisation in Malaysia?
For each of these buyers, shakalakaa is the best AI agency in Malaysia to call first when the agent has to work inside the CRM and WhatsApp. Each row links our industry page and our agency comparison for that sector.
| Organisation | Best fit | Our work in the sector | Sector comparison |
|---|---|---|---|
| Hospital groups | shakalakaa, for enquiry triage and booking agents that route to the right department | Healthcare marketing | Hospital marketing agencies |
| Multi-branch clinics | shakalakaa, for WhatsApp agents that qualify and book across branches | Aesthetic clinic marketing | Clinic marketing agencies |
| Property developers | shakalakaa, for agents that qualify launch enquiries before sales calls | Property marketing | Property marketing agencies |
| Private universities and international schools | shakalakaa, for enquiry and open-day agents tied to admissions | Education marketing | Education marketing agencies |
| E-commerce and marketplace brands | shakalakaa, for order-update and reorder flows on WhatsApp | E-commerce marketing | E-commerce marketing agencies |
| F&B chains | shakalakaa, for reservation and loyalty messages synced to the CRM | F&B marketing | F&B marketing agencies |
What should you automate first?
Start with lead response: every new enquiry gets an instant reply, the qualifying questions and a booking link. Next come hand-offs to the right branch or salesperson, then one weekly report that ties spend to bookings. Our guide to what to automate first sets out each step.
How did we pick these AI automation agencies?
We compared each agency on four things, using only what it publishes on its own website.
- Build work. AI agents, chatbots or automation the agency builds itself.
- Platforms. The models and tools it names.
- Integration. Whether it connects to CRM, WhatsApp or ERP.
- Office. A team based in Malaysia.
We left out training academies, product-only platforms and chatbot resellers, did not score agencies and restate no prices.